Data Processing Agreement
This page summarises the intended data processing position for Language Ops. For customers who need a signed Data Processing Agreement, contact us before production use so the correct agreement can be issued and reviewed.
Roles
For customer content uploaded to the platform, the customer is normally the controller and Language Ops is normally the processor. Where Language Ops determines the purpose and means of processing for its own business operations, Language Ops may act as controller.
Processing purpose
Language Ops processes customer content to provide translation, localisation, transcription, dubbing, live translation, quality assurance, file engineering, integration, support, account administration, security, and billing services.
Categories of data
Customer content may include source files, translated files, audio, video, subtitles, translation memories, termbases, style guides, reference materials, project metadata, user account details, and support communications.
Sub-processors
Language Ops may use infrastructure, analytics, payment, communication, AI, transcription, speech, and storage providers where needed to deliver the service. Customers with strict processing requirements should discuss approved providers, local processing options, and privacy mode before production use.
Security
Language Ops uses organisational and technical measures intended to protect customer content, including access controls, secure transport, account-level permissions, and workflow separation. Privacy mode is intended to support local server pre-translation for teams with stricter data control needs.
International transfers
Where data is processed across borders, appropriate contractual and technical safeguards should be agreed according to the customer relationship, plan, and processing configuration.
Customer instructions
Language Ops processes customer content according to customer instructions, product configuration, agreed workflows, and applicable law. Customers are responsible for ensuring they have the right to upload and process the content they provide.
Contact
To request a signed Data Processing Agreement or discuss privacy mode, use the Book a demo page or contact form.